Terms of Service

Hono is an online scheduling, booking and loyalty platform for service businesses. These terms govern the use of hono.cl, the business dashboard and the public booking pages.

By creating an account or using the service you accept these terms. If you don't agree, don't use the platform.

You need an account to use the dashboard. You can create it with email and password, or with your Google or Apple account.

You are responsible for the information you provide and for keeping your credentials safe. Tell us if you notice unauthorized use of your account.

An account is personal: if your team needs access, create a user for each person instead of sharing yours.

The business plan is billed as a subscription through Mercado Pago and renews automatically each period until you cancel it.

Prices are shown in Chilean pesos. If they change, we tell you before they apply to the next period.

You can cancel at any time from your dashboard. Cancelling stops the next renewal; the period already paid stays active until it ends and is not refunded pro rata, unless the law requires it.

If you enable online payments, booking money goes straight to your Mercado Pago account. Hono is not a party to that transaction and does not hold that money.

The relationship with your end customer — the service you provide, its price, deposits and refunds — is yours. Hono provides the tool, not the service you sell.

Don't use Hono for illegal activity, to send unsolicited email, to upload people's data without the appropriate authorization, or to try to breach the platform's security or other businesses' access.

We may suspend an account that breaks these rules, giving notice where possible.

The data you upload stays yours. We process it to provide the service, as described in the Privacy Policy.

For your customers' data you are the controller: you must tell them how you use it and have a legal basis to process it. Hono acts as processor.

You can export your information or ask for its deletion when you stop using the platform.

We work to keep Hono continuously available, but we don't guarantee uninterrupted operation. We may run maintenance and, when it is scheduled, announce it.

We may change or discontinue features. If a change materially affects what you subscribed to, we give you reasonable notice.

Hono's software, brand and design are ours. Your subscription gives you the right to use the platform, not to copy it, resell it or derive products from it.

The content you publish — your logo, your photos, your copy — stays yours. You authorize us to display it on your public booking page so we can provide the service.

You can stop using Hono whenever you want. We may end the service if you break these terms or stop paying the plan, giving you notice beforehand where possible.

After termination we keep data for the period stated in the Privacy Policy and then delete or anonymize it.

Hono is provided as is. To the extent permitted by law, we are not liable for lost profits or indirect damages arising from the use of, or inability to use, the platform.

None of the above limits the rights Chilean law grants you as a consumer.

If we update these terms we change the date in the header. If the change is material, we notify you by email before it applies.

These terms are governed by Chilean law and any dispute is submitted to the courts of Chile.

Write to us at gus.morales@me.com.